Privacy policy

Noren is an online jewellery studio. When we say “we”, “us” or “our” in this policy, we mean Noren, the controller of the personal data collected through thenorenstudio.com.

This policy explains what we collect, why we collect it, who we share it with and the rights you have over your information.

Order and contact details: your name, email address, delivery address and order contents when you place an order or contact us.

Payment information: payments are processed securely by our checkout provider (Wix) and its payment partners. We never see or store your full card details.

Newsletter: your email address, if you choose to subscribe.

Browsing data: basic technical information such as device type, pages visited and approximate location, collected through cookies and similar technologies to keep the site working and help us improve it.

To process and deliver your orders, and to contact you about them.

To provide customer support and handle returns or exchanges.

To send you our newsletter and occasional offers — only if you have subscribed, and you can unsubscribe at any time.

To understand how the site is used, so we can make it better.

To meet legal, tax and accounting obligations.

We share your data only where necessary, and only with trusted providers:

Wix, which powers our store and secure checkout.

Delivery carriers, so your order can reach you.

Email and website tools that help us run the shop.

We never sell your personal data, and we never share it for third-party advertising.

We keep order records for as long as the law requires for tax and accounting purposes. Newsletter emails are kept until you unsubscribe. Browsing data is kept only in aggregated, anonymised form wherever possible.

Under UK data protection law (UK GDPR), you can ask us at any time to:

Access the personal data we hold about you.

Correct anything that is inaccurate.

Delete your data, where we have no legal obligation to keep it.

Withdraw consent to marketing at any time — every newsletter email includes an unsubscribe link.

To exercise any of these rights, email hello@noren.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ICO).

We use essential cookies to keep the site and your shopping bag working, and limited analytics cookies to understand how the site is used. You can control cookies through your browser settings.

We may update this policy from time to time. The latest version will always be published on this page.

Questions about your privacy? Write to us at hello@noren.co.uk — we are happy to help.